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Airlines pushing back on customer complaints?

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A New York mother of three says her family was removed from a JetBlue flight because her one-year-old kicked another passenger's seat. Despite the threat of a social media backlash, JetBlue has publicly denounced the family's claims. For an industry subject to the highest degrees of public scrutiny, the message being sent is clear -- that the customer is not always right. Kris Van Cleave reports.

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