FedArm (Federal Armament LLC) can be reached at... http://www.fedarm.com/Firearm forums throughout the internet have leveled harsh criticism towards FedArm, a gun shop and ammunition reloader located in Fort Smith, Arkansas. The vitriol is particularly directed towards the customer service department of FedArm, which also goes by the name Federal Armament LLC. Having had personal experience with the company, I wanted to provide an honest FedArm review. Based on the internet reviews, I admittedly had reservations in dealing with Federal Armament. For one thing, the firearms industry is not known for great customer service. In fact, getting any kind of service from typical gun shops is itself a small miracle. When you add on to the fact that you have to return a product halfway across the country, the unease is only exacerbated. However, I'm extremely happy to report that I have experienced none of the accusations against FedArm. Their customer service team has been nothing short of excellent. They recognized the problem that I had with my product, and they took care of me. That included free shipping back to them, as well as a no nonsense full money back refund. This goes to show you that, yet again, you have to take customer reviews on the internet with a huge grain of salt. I cannot speak for other people's experience with FedArm, of course. However, in case of any issues, it's best to act reasonably. If you do, FedArm will be more than happy to accommodate you. The FedArm staff also responds to customer complaints, which is another distinct aspect of their company. In my view, they truly do stand behind their brand and reputation. It's my firm opinion that customers can buy products from Federal Armament with confidence.
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