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BA crisis manual 'either ignored or out of date'

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Paul Charles, the founder of travel public relations company The PC Agency, tells Ian King Live that British Airways needs to respond more quickly and more transparently to future crises after an IT failure left passengers stranded over the bank holiday weekend.SUBSCRIBE to our YouTube channel for more videos: http://www.youtube.com/skynewsFollow us on Twitter: https://twitter.com/skynews and https://twitter.com/skynewsbreakLike us on Facebook: https://www.facebook.com/skynewsFor more content go to http://news.sky.com and download our apps:iPad https://itunes.apple.com/gb/app/Sky-N...iPhone https://itunes.apple.com/gb/app/sky-n...Android https://play.google.com/store/apps/de...

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