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Computer outage grounds BA flights

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(27 May 2017) British Airways cancelled all flights from London's Heathrow and Gatwick airports on Saturday as a global IT failure upended the travel plans of tens of thousands of people on a busy UK holiday weekend.The airline said it was suffering a "major IT systems failure" around the world. It didn't say what was causing the problem but said there was no evidence of a cyberattack.BA operates hundreds of flights from the two London airports on a typical day - and both are major hubs for worldwide travel.Several hours after problems began cropping up Saturday morning, BA suspended flights up to 6 p.m. (1700GMT) because the two airports had become severely congested. The airline later scrapped flights from Heathrow and Gatwick for the rest of the day.Passengers at Heathrow reported long lines at check-in counters and the failure of the airline's website and its mobile app. BA said the crash also affected call centres.The airline said it was working to restore services out of Heathrow and Gatwick beginning Sunday, although there will still be some disruptions. It said it expected that London-bound long-haul flights would land on schedule Sunday.Some BA flights were still arriving at Heathrow on Saturday, although with delays.The problem comes on a bank holiday weekend, when tens of thousands of Britons and their families are travelling.American Airlines, which operates code-share flights with BA, said it was unaffected.BA passengers were hit with severe delays in July and September 2016 because of problems with the airline's online check-in systems.A union official accused BA of cutting costs by laying off IT staff last year and outsourcing the work to India.You can license this story through AP Archive: http://www.aparchive.com/metadata/you... Find out more about AP Archive: http://www.aparchive.com/HowWeWork


AP Archive 4098616 bf1d934bdde7b0c646f1258e858756e9 UK British Airways 4 United Kingdom Western Europe London England General news Lifestyle Business
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