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I want to commend you for continuing to go above beyond:Defiant United Airlines CEO pens tone deaf

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United CEO Oscar Munoz has doubled down on his airline crew's decision to remove an elderly passenger, claiming he was 'disruptive and belligerent'.The airline is facing a furious backlash after footage emerged of a the 69-year-old, bleeding heavily after he dragged off an overbooked flight to Louisville on Sunday night. Amidst the anger, Munoz issued a public apology saying he 'apologized for having to re-accommodate these customers.'But in a private email to employees, the CEO defended the crew's actions, calling the passenger 'disruptive and belligerent' and praising his staff for going 'above and beyond'.Social media erupted immediately, labeling Munoz and United 'tone deaf' and 'condescending'. Munoz said that while he was 'upset' to hear about the man being violently dragged off the flight, that airline crew had simply been following 'established procedures.The CEO described how flight crews had offered up to $1,000 in compensation for anyone willing to catch the next flight before approaching the passenger to 'explain apologetically' that he was being denied boarding.He had then 'raised his voice and refused to comply' with the crew's requests to leave the aircraft, and became increasingly 'disruptive and belligerent,' he said.'Our agents were left with no choice, but to call Chicago Aviation Security Officers to assist in removing the customer from the flight, he repeatedly decline to leave.'Munoz added that the passenger refused to comply with the officers who then 'physically removed him from the flight as he continued to resist – running back onto the aircraft in defiance of both out crew and security officials.''While I deeply regret this situation arose, I also emphatically stand behind all of you, and I want to commend you for continuing to go above and beyond to ensure we fly right,' he said.I want to commend you for continuing to go above beyond:Defiant United Airlines CEO pens tone deaf,I want to commend you for continuing to go above beyond,Defiant United Airlines CEO pens tone deaf,United CEO Oscar Munoz has doubled down on his airline crew's decision,remove an elderly passenger,claiming he was 'disruptive and belligerent,doctor who was 'knocked out' on flight is bleeding from the face,Doctor who was 'knocked out' on flight is bleeding from the faceI want to commend you for continuing to go above beyond:Defiant United Airlines CEO pens tone deafhttps://youtu.be/KukdNgUZICc

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I want to commend you for continuing to go above beyond:Defiant United Airlines CEO pens tone deaf I want to commend you for continuing to go above beyond Defiant United Airlines CEO pens tone deaf United CEO Oscar Munoz has doubled down on his airline crew's decision remove an elderly passenger claiming he was 'disruptive and belligerent doctor who was 'knocked out' on flight is bleeding from the face Doctor who was 'knocked out' on flight is bleeding from the face
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